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Community Guidelines

Updated June 30, 2016

Our Promise

Glassdoor strives to be the most trusted and transparent place for today's candidate to search for jobs and research companies. We follow these simple principles and guidelines to ensure the most authentic, transparent, and valuable information is available to workers and job candidates while balancing fairness to employers.

  • We never edit or alter the text of reviews or comments submitted on our site, no matter how minor.

  • We never suppress, filter, or delete content simply because it is negative/lower-rated, or positive/higher-rated.

  • We apply the same standard of review for all content (whether or not the content involves an employer client of Glassdoor).

  • We require email verification from a permanent, active email address or a valid social networking account for each user submitting content.

  • We moderate every piece of content through a two-step moderation process. The first gate of review is technological. We apply proprietary technology that analyzes multiple attributes of the content. If the content does not pass technological review, a team of human moderators reviews the content to determine if it meets our guidelines. Additionally, a human always moderates any piece of content that is flagged for secondary review.

  • We use proprietary technology filters & algorithms to detect attempted abuse and gaming.

  • We stay neutral in all cases of dispute; we don’t take sides and we don’t act as the finder of fact with respect to review content.

  • We remove content if we have evidence that users were incentivized to or coerced into leaving the content.

  • We believe in the principle of anonymity and free speech — everyone has a right to voice his or her opinion and be heard without fear of retribution, censorship or other unwanted attention.

  • We believe each employer has the right to respond to a review left by a member for free, and that the employer be given the last word on a review.

Please note:
Glassdoor uses the term 'content' to describe reviews, salary data, interview reviews, benefits reviews, photos, awards, and other user-submitted content.

Glassdoor uses the term ‘worker’ to describe any individual who has delivered work product for a company and/or are a significant part of an employer’s value chain. These workers can be full-time, part-time, contractors, freelancers, independent, 1099, interns or similar.

In addition, Glassdoor uses the term ‘employer’ to describe the entity that employs workers and/or provides the opportunity for workers to make a living. We may also use the term ‘employer’ to describe an official company representative; this may be someone in HR or recruiting, marketing or a member of the senior leadership team.

 

Reviews Guidelines

Millions of job seekers rely on Glassdoor's reviews and other user-submitted content to find jobs and companies they love. Please follow these guidelines to ensure everyone can benefit from a helpful, balanced, and authentic community.

  • Your review should be truthful and constitute your own personal opinion and experience with your current or former employer. We don’t take sides when it comes to factual disputes, so we expect you to stand behind your statements expressed in your content.

  • Each individual should submit only one review, per employer, per year, per review type (e.g. company review, interview review, salary review, benefit review, etc.) Your content should be related to jobs you have held (or interviews you have had) within the last five years so it’s relevant to today’s job seeker.

  • We encourage you to think about work from a few perspectives and include both a pro and a con to provide a balanced review. While not required, we do believe balanced reviews make for a better community experience.

  • We allow reviews that name individuals in the highest positions in a company who have broad influence over the work environment, as long as the review describes the individual’s behavior or performance at work. Individuals in this category include those who are the public face of the company (C-Suite, Executive Director, President, Owner, Founder, etc.) We believe this information is generally representative of a company’s culture and can be informative to job candidates.

    We do not allow reviews that include negative comments about identifiable individuals outside of this group.

  • We realize talking about work can get emotionally charged, but we don't approve reviews that include certain profanities, threats of violence, or discriminatory language targeted at an individual or group. We may allow reviews that mention race, religion, nationality, gender, sexual orientation and the like if we believe the comment is used to describe a workplace situation. General discussions of workplace misconduct are allowed, including most discussions of illegal activities, discrimination, and sexual harassment.

  • We do not accept reviews that reveal confidential, non-public internal company information. We consider this to include: source code, customer lists, manufacturing techniques, R&D activities, budgets, detailed financial results and technical know-how.

  • To safeguard privacy, we do not allow you to identify yourself or include any contact information (about yourself or others) in your posts.

  • Glassdoor is about sharing information that helps the entire community. We reject reviews that do not relate to an employer, are only a review of the product or service, or are otherwise not relevant to understanding a workplace culture. We will reject any content meant as an advertisement or containing a web link.

  • All reviews should be original – no substantial quoted material from other sources, including (but not limited to) websites, e-mail correspondence, other reviews, etc.

  • Your writing doesn't have to be perfect, but we need to be able to understand it. We reject reviews for excessive capitalization or filler words/characters. And remember, your review will be more credible if you use good grammar, spelling and punctuation.

 

Photos & Awards Guidelines

  • A picture is worth a thousand words — A great photo can tell a job seeker a lot about the workplace. We welcome photos of building interiors and exteriors, company events, and interesting items showcasing the culture and the work environment.
  • Please do not post:
    • screenshots
    • photos of marketing material, logos or websites
    • portraits of individuals
    • photos of patients in a healthcare setting
    • photos that document workplace violations or disclose confidential information
    • photos not relevant to the employment setting
    Photo captions must also be considered appropriate in accordance with our Reviews Guidelines.
  • Showcase your employer & CEO awards — We encourage you to post awards and accolades received by your employer or CEO within the past seven years that relate to the employer. Product specific awards are also welcome when they represent the primary business of the company. Please note that we do not actively moderate awards. If you see an award that is inaccurate, please contact us and we will assess it against our guidelines.
 

Employer Response Guidelines

Employer responses are also moderated using the Reviews Guidelines, with the exception that we do allow employers to include their contact information and relevant web links (e.g. links to internal company policies, ethics/compliance hotline sites, etc.)

When responding, we specifically ask employers to:

  • Be courteous and professional.
  • Do not include the name of the individual you believe wrote the review.

Please note that Glassdoor moderates employer responses after they have posted. Therefore, if the response does not meet the guidelines, it may be shown for a short time before we remove it. (You will be notified by email if we remove your response.)

 

Important Information

We love it when companies encourage their employees and job candidates to share honest reviews on Glassdoor, but please do not offer incentives in exchange for reviews. We will remove reviews where we have evidence that employees were compensated and/or coerced into leaving a review. Glassdoor believes in anonymity, so we don’t allow employers to ask workers to show confirmation of posting on Glassdoor.

We expect all of our users to follow these guidelines, as well as Glassdoor's Terms of Use and Privacy Policy. Glassdoor reserves the right to remove a review or employer response at any time for any reason. The reviews approved and posted on Glassdoor are individual and highly subjective opinions. The opinions expressed in reviews are those of Glassdoor users and not of Glassdoor, Inc.

If you see something on Glassdoor that you believe violates our guidelines, you should flag it for our review. We will reply via email with our decision; we do not accept or return phone calls. Please keep in mind that flagging a piece of content for a second look does not guarantee that it will be removed from the site. Because of the diversity of our community, it's possible that something could be disagreeable or disturbing to you without meeting the criteria for being removed or blocked.

We ask our users to understand that we apply the same standard of review for all content (whether or not the content concerns an employer client of Glassdoor). Ultimately, content decisions are within our sole discretion and we do not negotiate about our application of a guideline to our final decision as to whether or not a piece of content warrants removal. For more information, please see our Legal FAQs.

 

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