I'm an employer. What can I do about negative reviews on Glassdoor? | Glassdoor
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I'm an employer. What can I do about negative reviews on Glassdoor?

Updated 13 September, 2019

There are 4 options on how to handle your negative reviews:

  1. Flag them.
  2. Respond to them.
  3. Ask for your Employees to leave more reviews.
  4. Take legal action. 

Flag them . If you believe a review violates our Community Guidelines or Terms of Use, you can flag it directly on the site and our Content team will give it a second look. If we find that we missed something the first time, we’ll take it down. Here are some things to keep mind about our reviews and how we moderate them:

  • You can't pay us to take down reviews and we apply the same content moderation rules to our clients that we use for everyone else.

  • Our members self-certify their relationship to their employer.

  • We remove reviews when we find evidence of abuse of our "one review, per company worked at, per year” policy.

  • Reviewers can discuss most senior leadership by name, but aren’t allowed to name anyone below this level.


Respond to them. We believe you have a right to tell your side of the story. You can respond directly on our site for free when you sign up for a Free Employer Account. (This account lets you control who can post your Employer Responses.) We recommend that you reply to all of the reviews, both positive and negative. We’ve learned that our users have a more favorable impression of employers who take the time to respond to reviews on Glassdoor in a calm and thoughtful way. You should also know that the Employer Response is the only comment we publish on any review – so we let you have the last word.

Ask your Employees to leave more reviews.  We encourage you to ask your employees to leave honest reviews on Glassdoor.  Our How it works article explains how to sign up for a Free Employer Account, how to use it to manage reviews on Glassdoor, and where to download a link to a free email template to send to your employees to solicit reviews. If employees are generally satisfied with the work experience with their employer, this will likely result in more positive reviews on the profile. And we know that job seekers tend to read a number of reviews and discount the outliers on either end of the spectrum.  But remember, we do not allow employers to incentivize or coerce employees to leave positive reviews. And each individual is allowed one review, per employer, per year, per review type. When we have evidence of reviews posted in violation of these policies, we remove them - and if the practice persists, we may even warn our users about this behavior by posting a notice on your profile.

Take legal action.  If you aren’t satisfied with these options, or don’t see the results you hoped for, you may decide legal action is the only way to resolve your issue. But before you take legal action, consider the following:

  • The law protects Glassdoor from responsibility for the content submitted by our users.

  • If you sue our users and ask us to tell you who they are, we object and often fight in court to protect their anonymity.

Legal action can have unintended consequences: it attracts more attention to the negative reviews themselves, especially because the media likes to cover lawsuits about Glassdoor. Also, if we feel strongly that your lawsuit is primarily intended to chill free speech, we may take extra steps to let the world know what you are up to.

Remember:  This FAQ is provided for informational purposes only and does not constitute legal advice. You should not rely upon this information without seeking advice from an attorney who is competent in the relevant field of law. 


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