There are 4 options on how to handle your negative reviews:
You can't pay us to take down reviews and we apply the same content moderation rules to our clients that we use for everyone else.
Our members self-certify their relationship to their employer.
We remove reviews when we find evidence of abuse of our "one review, per company worked at, per year” policy.
Reviewers can discuss most senior leadership by name, but aren’t allowed to name anyone below this level.
We generally don't consider evidence offered by someone with a vested interest in getting a review taken down, because we don’t know how reliable it is.
We won't tell you who wrote a review.
We don't remove companies from our platform.
Respond to them. We believe you have a right to tell your side of the story. You can respond directly on our site for free when you sign up for a Free Employer Account. (This account lets you control who can post your Employer Responses.) We recommend that you reply to all of the reviews, both positive and negative. We’ve learned that our users have a more favorable impression of employers who take the time to respond to reviews on Glassdoor in a calm and thoughtful way. You should also know that the Employer Response is the only comment we publish on any review – so we let you have the last word.
Ask your Employees to leave more reviews. We encourage you to ask your employees to leave honest reviews on Glassdoor. Our How it works article explains how to sign up for a Free Employer Account, how to use it to manage reviews on Glassdoor, and where to download a link to a free email template to send to your employees to solicit reviews. If employees are generally satisfied with the work experience with their employer, this will likely result in more positive reviews on the profile. And we know that job seekers tend to read a number of reviews and discount the outliers on either end of the spectrum. But remember, we do not allow employers to incentivize or coerce employees to leave positive reviews. And each individual is allowed one review, per employer, per year, per review type. When we have evidence of reviews posted in violation of these policies, we remove them - and if the practice persists, we may even warn our users about this behavior by posting a notice on your profile.
Take legal action. If you aren’t satisfied with these options, or don’t see the results you hoped for, you may decide legal action is the only way to resolve your issue. But before you take legal action, consider the following:
The law protects Glassdoor from responsibility for the content submitted by our users.
If you sue our users and ask us to tell you who they are, we object and often fight in court to protect their anonymity.