Glassdoor strives to be the most trusted and transparent place for today's candidate to search for jobs and research companies. We follow these simple principles and guidelines to ensure the most authentic, transparent, and valuable information is available to workers and job candidates while balancing fairness to employers.
We never edit or alter the text of reviews or comments submitted on our site, no matter how minor.
We never suppress, filter, or delete content simply because it is negative/lower-rated, or positive/higher-rated.
We apply the same standard of review for all content (whether or not the content involves an employer client of Glassdoor).
We require email verification from a permanent, active email address or a valid social networking account for each user submitting content.
We moderate every piece of content through a two-step moderation process. The first gate of review is technological. We apply proprietary technology that analyzes multiple attributes of the content. If the content does not pass technological review, a team of human moderators reviews the content to determine if it meets our guidelines. Additionally, a human always moderates any piece of content that is flagged for secondary review.
We use proprietary technology filters & algorithms to detect attempted abuse and gaming.
We stay neutral in all cases of dispute; we don’t take sides and we don’t act as the finder of fact with respect to review content.
We remove content if we have evidence that users were incentivized to or coerced into leaving the content.
We believe in the principle of anonymity and free speech — everyone has a right to voice his or her opinion and be heard without fear of retribution, censorship or other unwanted attention.
We believe each employer has the right to respond to a review left by a member for free, and that the employer be given the last word on a review.
Glassdoor uses the term 'content' to describe reviews, salary data, interview reviews, benefits reviews, photos, awards, and other user-submitted content.
Glassdoor uses the term ‘worker’ to describe any individual who has delivered work product for a company and/or are a significant part of an employer’s value chain. These workers can be full-time, part-time, contractors, freelancers, independent, 1099, interns or similar.
In addition, Glassdoor uses the term ‘employer’ to describe the entity that employs workers and/or provides the opportunity for workers to make a living. We may also use the term ‘employer’ to describe an official company representative; this may be someone in HR or recruiting, marketing or a member of the senior leadership team.
Millions of job seekers rely on Glassdoor's reviews and other user-submitted content to find jobs and companies they love. Follow these guidelines to ensure everyone can benefit from a helpful, balanced, and authentic community.
Employer responses are also moderated using the Reviews Guidelines, with the exception that we do allow employers to include their contact information and relevant web links (e.g. links to internal company policies, ethics/compliance hotline sites, etc.)
When responding, we specifically ask employers to:
Note that Glassdoor moderates employer responses after they have posted. Therefore, if the response does not meet the guidelines, it may be shown for a short time before we remove it. (You will be notified by email if we remove your response.)
We love it when companies encourage their employees and job candidates to share honest reviews on Glassdoor, but do not offer incentives in exchange for reviews. We will remove positive reviews where we have evidence that employees were compensated and/or coerced into leaving a review. Glassdoor believes in anonymity, so we don’t allow employers to ask workers to show confirmation of posting on Glassdoor.
If you see something on Glassdoor that you believe violates our guidelines, you should flag it for our review. We will reply via email with our decision; we do not accept or return phone calls. Keep in mind that flagging a piece of content for a second look does not guarantee that it will be removed from the site. Because of the diversity of our community, it's possible that something could be disagreeable or disturbing to you without meeting the criteria for being removed or blocked.
We ask our users to understand that we apply the same standard of review for all content (whether or not the content concerns an employer client of Glassdoor). Ultimately, content decisions are within our sole discretion and we do not negotiate about our application of a guideline to our final decision as to whether or not a piece of content warrants removal. For more information, see our Legal FAQs.